Unwanted Cox Commercial
Lately I have been getting a short commercial for Cox services interrupting shows that I am watching. This is totally unwanted. Why is this happening and how can this be stopped?
JohnD
Forum Discussion
Hi Johnptd,
What you've described is called commercial clipping. It usually happens when local commercials are inserted into predetermined time slots in place of national network ads. While the process should be seamless, occasionally the timing isn’t exactly right. We have a team of folks that specifically investigate and address commercial clipping and work to adjust the ad timing. Whenever you see instances of commercials cutting off or overlapping, feel free to email my team at cox.help@cox.com. Please include this post, your full name, the date and time the clipping occurred, the channel number, a brief description of the commercial, the name of the TV show, and your city and state.
Maria L.
Cox Support Forum Moderator
What you've described is called commercial clipping. It usually happens when local commercials are inserted into predetermined time slots in place of national network ads. While the process should be seamless, occasionally the timing isn’t exactly right. We have a team of folks that specifically investigate and address commercial clipping and work to adjust the ad timing. Whenever you see instances of commercials cutting off or overlapping, feel free to email my team at cox.help@cox.com. Please include this post, your full name, the date and time the clipping occurred, the channel number, a brief description of the commercial, the name of the TV show, and your city and state.
Maria L.
Cox Support Forum Moderator
