Forum Discussion

pauldtaylor73's avatar
pauldtaylor73
New Contributor
2 months ago

Unscheduled household ousehold updates still happening

This is getting really crazy. I've been working with Cox tech people for weeks now to figure out why household updates are occurring outside of the scheduled time. And without notice.First we replaced my series 6 gateway router with an updated version. Still happening. Then last week my local Cox tech guy Sam suggested we replace the Contour TV box with a different one to see if that helps. We did that on Friday of last week. Still happening. Got a message in to him. Thankfully, we also have an indoor antenna so that we can watch TV. But, still, I am paying for excellent TV service and should be getting it. 

Anyone else having this issue?

 

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 months ago

    I don't really have a fix for your issue, but you can edit your post to fix typos with thein the upper right.

     

      • CurtB's avatar
        CurtB
        Honored Contributor
        2 months ago

         "Unscheduled household ousehold updates still happening".  Who are you calling an "ousehold"?  

  • Becky's avatar
    Becky
    Moderator
    2 months ago

    Hi Paul, since this has been going on for quite a while, I'd like to get our field leaders involved. Please email my team at Cox.Help@cox.com so we can reexamine this issue. I want to get this resolved for you!