Sounds like they're upping the basic contour package by 10 dollars. Any reason for this? Quality hasn't changed at all to really make this up in price viable. I personally don't think they should be doing this unless they're giving us more to the package but so far I haven't seen anything but a price increase.
Hi, there,. I'm so sorry for the price increase. I know unexpected increases are never welcome and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We'd be glad to look into this for you.
Mine was going up close to $100! None of the Cox reps I spoke to could tell me why it went up so much, nor would they disclose how much I was paying for each thing on my bill, they would only tell me the end total amount. Finally ended up downgrading to basic, I was on the tier above basic. Had to update my equipment and the “new” contour 2 is very limiting. Definitely a step down from the old original contour equipment, lost a lot of basic functions. How hard is it to put a sleep timer in the app or have the left arrow on the remote serve as a back button? Why do I have to say “back”? Don’t always want to disturb everyone around me with constant talking to the tv remote. Not well thought out. Also have to use Cox internet modem/router, but I wasn’t told that until the equipment arrived and I called to ask how to return it. Of course, that is another monthly charge and I have a great modem/router that I bought a few months back, too late to return that, but now I am paying for another one. Will probably end up cancelling my service, basic has none of the channels I watch, so not worth it, especially with the aggravation of Contour 2 and the modem charge. Been a customer over 30 years, but I guess that no longer matters to Cox.
It's make sense if they were improving something or even adding channels or elss ads. Like I could get behind that. But the cobtour basic literally is getting nothing to give this 10 dollar uppage any reason to stay.
