Forum Discussion

nmlobo's avatar
nmlobo
New Contributor
5 years ago

Unable to record, a future scheduled recordings have disappeared

None of my previously scheduled recordings appear in the scheduled area.  The guide indicates a program  will be recorded but the program does not show up under scheduled.  The only shows that appear...
Tennisguy's avatar
Tennisguy
New Contributor

All of my Scheduled Recordings gone and shows nothing for 14 Days. Argh!

SharonL's avatar
SharonL
Former Moderator
5 years ago
Hello,

Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
 
Sharon
Cox Support Forum Moderator
  • Elmo100's avatar
    Elmo100
    New Contributor
    5 years ago

    As of about 7:00PM CT Sunday November 08 I began having the same issues as described above. I was attempting to cancel 2 shows (NCIS and NCIS New Orleans) so I could create manual recordings for them since CBS is running late due to football. As soon as I did that It cancelled all but a few shows in my scheduled recordings, and will not allow me to schedule any recordings. I have attempted to record shows that were not previously scheduled and it attempts to but immediately shows it with the red circle with the slash through it. I have unplugged both of my Contour 2 record 6 DVRs and it doesn't help. 

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      Hi @Elmo100,

      Sounds like you may need further assistance. Please email us at cox.help@cox.com with your full name and address.

      Ben S.
      Cox Support Forums Moderator
      • Elmo100's avatar
        Elmo100
        New Contributor
        5 years ago

        Ben, thanks for the response. I have since attempted the fix from above by going out to my account online and doing a signal reset. It still didn't fix it, I then unplugged and plugged back in both DVR's (again) and between both processes, the signal resets and unplugging the DVR's it appears to have fixed the issue (for now). It definitely appears by  mine and others experiences from above that COX has an ISSUE that needs to be fixed.