Forum Discussion

GH's avatar
GH
New Contributor II
5 years ago
Solved

Two channels not working

FS1 (channel 26) and sometimes IDPAC (channel 80) doesn’t work. Acts like low signal pixelation on 80, nothing on 26. 26 says “We’re having some trouble on our end”, that being Cox. Been like that fo...
  • GH's avatar
    GH
    5 years ago

    I provide this information to help anyone in the same situation. Cox support consists of “reset cable box”, or “replace cable box.” Useless.

    There was only one thing in between the outside cable, and my two TV’s. A splitter outside, that Cox originally provide many years ago. So as a last gasp, I disconnected the splitter and reconnected to only one TV with a cable-to-cable adapter. Channel 26, and 80 miraculously worked. I junked the old splitter, and connected a new splitter, and both TV’s now work. I would never have guessed that a bad splitter would trash only a couple channels, while all other channels worked.

    Lesson learned for me. It would be nice if Cox actually had real engineers answering questions for support, instead of minimum wage telephone responders, that have no idea what end is up. Of course, that might be asking too much for Cox, considering I’m paying over $200 per month for my service, multiplied by probably a million customers.

GH's avatar
GH
New Contributor II
5 years ago

I provide this information to help anyone in the same situation. Cox support consists of “reset cable box”, or “replace cable box.” Useless.

There was only one thing in between the outside cable, and my two TV’s. A splitter outside, that Cox originally provide many years ago. So as a last gasp, I disconnected the splitter and reconnected to only one TV with a cable-to-cable adapter. Channel 26, and 80 miraculously worked. I junked the old splitter, and connected a new splitter, and both TV’s now work. I would never have guessed that a bad splitter would trash only a couple channels, while all other channels worked.

Lesson learned for me. It would be nice if Cox actually had real engineers answering questions for support, instead of minimum wage telephone responders, that have no idea what end is up. Of course, that might be asking too much for Cox, considering I’m paying over $200 per month for my service, multiplied by probably a million customers.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi GH, we apologize for having made you angry or upset. Splitters can experience signal degradation over time or simply fail without warning. There is no adequate way to test splitters, so bypassing them is a great way to determine if there's an issue with it. If you have any issues going forward, we encourage you to reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator