Forum Discussion

Tcrout's avatar
Tcrout
New Contributor
8 months ago

Tv service

For three years, I had the same gateway, modem, and the same service on my television about three weeks ago the Internet went out and suddenly the TV on the patio could not keep a constant signal, and my cameras were not working properly one call to COX and they expressed that I needed to upgrade my modem to one gig and I needed to get Wi-Fi extenders. Suddenly, I don’t understand why everything was fine for three years but I upgraded the modem obviously cost me more money. I did not get the Wi-Fi extenders and yet now I don’t get TV in my patio. This is also confusing to me that I believe that something is wrong and that we are being delivered to be this way at the request of COX  Now they want me to get Wi-Fi extenders which are $129 apiece and that should solve the problem. But again my biggest question is, why did I need all this in the first place when everything worked perfectly fine for three years 

  • RaquelD's avatar
    RaquelD
    Moderator
    8 months ago

    Hello. I apologize that you encountered this experience. We value your long time business with us and appreciate that your service has not had any major issues. With this current issue, I would recommend swapping the older modem for a new one to see if the issue persists. If it does, we should have a technician investigate why the sudden change. If you have questions or would like further assistance, please contact our team on Facebook, Twitter/X, Instagram or by email cox.help@cox.com with a link to this thread so we can assist. Thank you.

    • Tcrout's avatar
      Tcrout
      New Contributor
      8 months ago

      Well, I appreciate your concern. I spent another hour and 40 minutes on the phone with COX COMMUNICATIONS today I went through six different people until I finally got to someone who would listen unfortunately as this is sad and everything and work for so suddenly you got me to upgrade you requested me to change and get additional equipment And I really don’t understand why because the world was working great prior to the initial shut down one month ago fortunately I have one tech that is coming out tomorrow and we will hope that we can figure out why a television that is only 30 feet away from the modem can’t get complete reception . Is disappointing at best.