Forum Discussion

John_R's avatar
John_R
New Contributor
5 years ago

TV problems when turning on

I have the Contour Box.  When I turn on my TV-system, the screen flashes off and on, stutters, and goes all black to all snow.  There is no sound.  After a few moments, there is sound but it sounds like the soundtrack to a rap song.  chugga-chugga-boom-boom.  Sometimes turning everything off and turning back on solves the issue.  Sometimes I just give up.

Any diagnosis?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Explain your "TV-system."  Are you using an audio-video receiver?  If so, what is the topology of your system:  all components connected to AVR, TV, HDMI hub, etc?  What other types of components are connected?  What type(s) of cables?  Identify the make/model of your TV.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi John, what device is making the "chugga-chugga-boom-boom" sound? Is it the TV or the Contour receiver itself? Another way to diagnose this would be to swap the receiver out for another one in the home. If the issue corrects itself, then this could indicate a problem with the receiver. Please ensure all connections, including the HDMI cable, are tightly secured and do not contain any damage.

    Also, do you have a soundbar or another piece of audio equipment? -Kevin M. Cox Support Forum Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      Are you suspecting HDMI-CEC?