Tv modem updates
I am having an issue with the time of updates. I was told that updates are scheduled to happen around 2 am. But over the past two weeks the updates are happening as early as 7 pm. I contacted tech ...
Forum Discussion
It's 9:45 pm and the system just started a household update even though I have it set for 4 am. And there was no advanced notice. I got the notification when I tried rebooting the TV box. So what now? Luckily I also have an antenna so I can still watch tv.
Hi pauldtaylor73. I apologize for the household update. It should be finished shortly. This is different from the normal nightly update that occurs. If we can ever be of assistance, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Hi. Lisa. I was having more issues with the contour box. I did a hard reboot of my modem and contour box to see if it would work. After waiting almost 30 minutes for the reboot to complete I called tech support. We worked through the issues and got me back on line.
I asked the tech if the household update or the other update was responsible. She messaged her IT associates and was told that the only updates that ever occur are the household updates and only at the time specified in the program. And only after a notification.
I mentioned that you told me different and now I am not sure about who to believe. This should be a simple issue to resolve but getting conflicting info just confuses me.
