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GlamStar's avatar
New Contributor
2 years ago

TV Guide Programming Issues

This has been an ongoing issues for 2-3 yrs. Most recently happening worse. Not only 1 show is wrong. Now the entire lineup for day on E Channel was wrong last night and I took pictures for proof. Few weeks ago TLC was all wrong. When this happens I cant DVR. I DVR all shows as I dont have time to sit thru commercials. I have reported these issues Several times. I am not the only person with this issue. Cox charges too much to have this keep happening. I would like answers and resolution immediately 

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  • CurtB's avatar
    Valued Contributor III

    Networks and stations provide television guide data to a Television Guide Service.  Cox gets guide data from one of them.  Most cable companies in North America use Gracenote.  Cox may also get guide data directly from stations that is then entered into the Guide by someone at Cox.

    Schedule changes take 48-72 hours to be updated in the Guide.

    • Andrew_Wees's avatar
      Contributor III

      Unless it’s changed it’s gracenote or could be from the guide provider themselves not sure if that’s something they do

  • Darkatt's avatar
    Valued Contributor III

    Cos isn't in control of the broadcast, nor are they in charge of the lineup. ALL of that is on the broadcaster. 

    • GlamStar's avatar
      New Contributor

      Not true! Cox has a programmer. Per Cox. The TV guide online is correct. So whomever is programming is entering info incorrectly