Forum Discussion

Wdale2000's avatar
Wdale2000
New Contributor
4 years ago

TV & Internet

Every other day, and sometimes several times in a day my service is interrupted. Why am I paying full price for a product that only works 66% of the time.

1 Reply

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Wdale2000

    Currently, there's an unplanned outage in the area that's affecting service. Once the outage has been resolved we can check the modem's performance levels and perform some remote troubleshooting. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. I apologize for any inconvenience this has caused and thanks for your patience.


    Jonathan J
    Cox Moderator