Forum Discussion

trs777's avatar
trs777
New Contributor
5 years ago

Tuning adapters no longer working - all 3 flashing yellow

I have 3 TiVos / 3 cablecards and 3 tuning adapters. Recently all 3 tuning adapters started flashing yellow and I do not have all my premium channels. I called to check to assure they were paired and...
BenS1's avatar
BenS1
Former Moderator
5 years ago
Hi @Trs777

Cox is continuing to the next phase of the retirement of MPEG2 and converting channels in every market to MPEG4 for residential customers. Cable cards are not MPEG2 or MPEG4, but the device it is connected to could be an MPEG2 device and may be impacted. Please check to make sure that your devices are MPEG4. If they are not you may need to upgrade those devices.


Ben S.
Cox Support Forums Moderator
  • trs777's avatar
    trs777
    New Contributor
    5 years ago

    Thanks for the reply. All my TiVos are MPEG-4 compatible. The issue is the tuning adapters not being recognized. Shall I try getting a new cable card, and new tuning adapter, wipe one of the tivos and start over from scratch? 

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      Hi Trs777,
      It may be a good idea to start by replacing the tuning adapter first.

      Ben S.
      Cox Support Forums Moderator