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Thanks for your post. I'm in Northern Virginia. Yesterday received 3 Vecima TAs to replace Cisco TAs in two Bolt Plus TiVos and one Premier XL. All operating perfectly for years.
Decided to mount one at a time, get it working, then mount another. Glad I did. Still in mounting process on 2nd machine. 1st machine problems similar to you and mharvey31 which resolved after 14 hours. I'm convinced Vecima TA got a firmware update overnight. I left the USB cable disconnected overnight. This morning I connected USB cable between Vecima and TiVo, had solid blue light on TA, and Bolt recognized TA with all SDV and non-SDV channels. Working fine now.
My 2nd Bolt Plus is now going through same process. Same problems. Will find out tomorrow if it resolves same as 1st machine, then on to Premiere XL.
UPDATE: It's tomorrow. 2nd Bolt Plus and TA working fine. Onto 3rd TiVo, old but reliable Premiere XL.
UPDATE 2: It's now the third day with 3 Vecima TAs and 2 TiVo Bolts and a Premiere XL, all working properly with the Vecima TA. My Premiere XL took about 15 hrs to sync with the TA and required a soft reboot of the TiVo and a powered reboot of the TA. All working. Intend to return all old TAs to local Cox store tomorrow.
What I learned in my situation from hours with CableCard tech support yesterday, which couldn't get it working, and my own troubleshooting.
- Coax cable in old cable split configuration or connected in pass-through mode from cable outlet to TA and from TA to TiVo is fine. Works either way. I have MoCA TiVo connections which are not affected and do not affect this transition.
- CableCard Tech support confirmed Vecima TA is on my account, confirmed the TiVo it is connected to. Needed the TiVo's Host ID, Cablecard ID, and CableCard Serial number. They can send refresh hits to the TA and Re-Pair the cablecard. These actions did not get the TA working but ruled out problems with the TA, TiVo, and cablecard from their end. Tech support cannot read the TA firmware version on their system nor can they update.
- If TA doesn't work with TiVo after calling tech support leave TA power on, all coax cables connected per instruction sheet in TA box or in old split mode and leave USB cable disconnected. Wait 12-24 hours for firmware update which Cox usually does overnight. Reconnect USB cable and see if it's all working. In my case it downloaded version 1.8.0 as viewed on Tuning Adapter Diagnostics once it was working.
- Have patience. After setting up 3 TiVos and the new TA, I'm convinced allowing the TA sit connected with power on for about 12 hours resulted in a firmware update or syncing overnight and this helped. In no case did a TiVo work immediately or soon thereafter when connected to the Vecima TA.
- Tech support will set up tech appointment if problems cannot be solved. No Charge according to my tech agent.
- I got same "can't use 6 tuners" message as mharvey31 but all six tuners are working on my 1st Bolt to get working with this new TA.
Update 16 Jun 2024: My 2nd TiVo Bolt Plus with the new Vecima TA is now fully functional. This morning, after 14 hours of being powered on and connected to Cox, the TA and TiVo are communicating and operating normally.
I had to soft reboot the TiVo, 3 thumbs down and enter button. When it rebooted the TA was identified as being in use. It can now be seen on the TA Diagnostic Page and it is updated to firmware version 1.8.0, just as my first TiVo Bolt. All my SDV and non-SDV channels are available.
While I cannot conclusively proof it, my experience indicates the new TA has to stand idle overnight to either update its firmware or do some other type of sync to the Cox system before the TA and TiVo here in Northern Virginia on my Cox cable system work correctly together.
It's now on to my TiVo Premiere XL, which is exhibiting the very same problem symptoms on initial setup as my other two TiVos. I will wait until tomorrow to see if it also activates as it should.
I see no difference in channel loading speed or video picture quality with this new TA. I didn't expect it. I'm also glad these new TAs are not affecting my MoCA connections which allow high speed communications between my TiVos.
This has not been a Plug-and-Play experience for me as Cox would have me believe in setup materials.
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