Tuning Adapter (High-Split) Converter Problem

I had a very great Cox tech at my home about a week ago who installed the Vecima HSC Tuning Adapter in Phoenix to my TIVO Edge after the 3rd party tech sent prior day but they do not have access to the Vecima. 

The Cox tech was determined to get it to work on phone with his expert who knew TIVO etc.   Tried both ways of connecting, confirmed cablecard was right MAC etc etc. Was here for over 2 hours determined to get it working. 

Conclusion was that the Vecima needed a firmware update which his expert said could take up to 48 hours.  Cox tech said he would call me the next day to see if working.

Tech called a VOLA! it works!!!  It was the firmware update that was needed on the Vecima the tech picked up from his supply - and he said was the last one.

Note the lower channels worked fine but not some of the higher channels which probably makes sense, although some worked.   Now all works.

Backstory This may have been posted here on different threads but in Phoenix (or myself and others - on the TIVO forum) got notices had to update a device (didn't way what) and order within a few weeks or would lose service in I believe July.   I do things immediately.  

When I did the chat thing I explained the letter but the person obviously had no clue.  Insisted they would sent out 3 new "boxes" (I have Edge and two Minis) and would cost $13 (not sure if monthly or one-time and the letter said "no cost upgrade".   I later talked by phone to tech support and they were unable by the codes to see what the outside contactor tech was going to install.  He suggested let them bring whatever those "boxes" are but don't let them touch anything not TIVO related i.e. not contour boxes.

The outside contractor tech had no clue even looked up if they had access to Vecima products and they only had for commercial use not residential.

 Called cox tech support and knew exactly what I needed and had to be a cox tech to install.   And cox tech as described above was great.

For info the high split allows more channels and some report higher upload speeds (not sure if correct).  The Vecima converts the higher 300+Mhz high split down to the 140Mhz range so the current cable cards can work since they will not receive the higher freq signals.