Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without ...
Forum Discussion
Well. Cox better get it figured out. I have a 30 day trial with YouTube TV that requires neither. I agree, this isn't a TiVo problem.
Hello PJL1520,
I am so sorry that you continue to experience tuning adapter issues. This is still escalated, and we are still working to resolve it. The executive escalation team is monitoring the progress and noted that they will contact you once there is an update. I apologize for how this has impacted you.
Same issue in Scottsdale. All cable service went down early morning on 11/8. Down for about 2 hours. Internet came back. Both TIVOs remained down, a new Edge and an old Romaio. Rebooting the Edge and its TA brought things back. No amount of rebooting on the Romaio brings things back.
Rarely, the Romaio will connect with the TA and then complain about too few tuners. Further it refuses to tune to any channls. Ultimately it will crash and reboot. Best to just pull the USB cable out of the Romaio and allow it the run TA free.
Both the Edge and the Roamaio have been running with the new TA's for several months problem free. Since the outage on 11/8 the Edge came back up but the Romaio will not work with the TA.
Smells like a firmware issue in the TA to me.
Hello LongTime_TIVO_U,
The issue that you described sounds to be in line with the known issue. We are working to resolve this issue. I apologize for the inconvenience this has caused you.
