Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without ...
Forum Discussion
I plugged in a Tuning Adapter today, Just to see if it was working yet.
No, it isn't
Actually, my Cox Internet was down all day, from 7am until 6pm
That is becoming the norm for me. It is down almost everyday for minutes to 12 hours.
I'm switching to either Verizon 5G or T-Mobile, These issues (I've been told by a Cox DOCSIS Engineer) will not be fixed until next July 2024, when Cox is going to split my node.
Very SAD, Very POOR service, Cox Corporate does not give a S#IT...
Hi Bryaninphx. I understand the importance of having reliable service and I am sorry that you continue to have an issues with your service. If I can be of any help, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
I don't have Twitter. Or X !!!!
I have great upper level contacts at Cox. They just can't make the big decisions to fix the node problems. I've been told there are line techs working on the node almost everyday. So it's just a waiting game. Or until I switch providers.
I have started to look at other options. Just in case - this problem is bigger than what coxhelp can deal with.
What options are you looking at?
I don't have any options other than 5G Home Internet from Verizon or T-Mobile.
The Main CenturyLink cables in my neighborhood were completely cut through way back in '98 or '99. CenturyLink never got them completely repaired. The main cable coming into the subdivision was not placed and marked correctly. It actually runs under the foundation of one of the homes, so CenturyLink can't even access it. It was never rerouted.
