Tivo V58 Errors

I agree, COX phone and chat support is useless.  a few months ago, when my issues all started, I spent OVER 3 hours on various chats with their overseas support that were reading scripts and did not listen to anything i had said.  I had researched the issue and told them i know i need the new Vecima box to connect with my TIVO and Cable card.  they supposedly were sending me the correct box, WRONG, they sent the smaller Wi-Fi streaming box that does not work with TIVO.  went to the local store, and they were able to help (after 3 visits that day).  I decided to up to the 2g for internet, tried it for 5 months and never got 2g connections, remained at 1g.  last weekend took the 2g router back and downgraded.  Deena at the store was very helpful, double check and said all services were showing good.  Last night, out of the blue, i lose all channels (yet TiVo box still, works) getting the v58 error.  Went to store today, they checked what they could and said try calling for Tier 3 support at 888.269.9693.  i called, and get routed through Kimberly who is a Tier 1 person.  asked for Tier 3, instead transfers me to Hector who is Tier 2, had me unplug everything again, told him i had already done this 3 times before calling, but will do it again as he needs it.  Said not getting any signal and would need to schedule a tech to come out, but that will be a $100 fee.  Told him no way was i going to pay a fee for something that was actually working fine until last night, and with no explanation, stopped.  I agree, it sounds like it is time to move away from COX!   The in store team are great to work with.  Calling in, or chatting you just get sales pitches and the full run-around.  I'm tired of being asked how my day has been, and such, just fix the issue.  I don't have time for that amount of small talk when trying to fix an issue with their system.  to add vinegar to the wound, after he tried to send a signal, now i get "Problem with the signal on this channel. Trying again. V53".

Cox support - please do not just respond as you typically seem to do on chats for the folks to email their contact info, so you can try sending a signal again.  That is not fixing anything.  Do not transfer me to Tier 1 or Tier 2 support, when I say I need Tier 3!  I have worked in IT for more than 25 years now and actually do know quite a bit about connections and how things work.  I do not need yet another person reading a script and not hearing what I say.

Irritated in Henderson, NV