Has anyone else had trouble viewing cable channels using their TiVo box? My channels dropped out last week and only a few are now visible. The tech support people have attempted to pair the tuning adapter and the M-card, but were unsuccessful. A technician came to the house, but was unable to fix the problem. A new tuning adapter was installed with new splitters, but it was no help.
Hi Becky,
I do get some channels, mostly CSPAN and shopping channels,
7, 12, 13, 16, 17, 19, 68, 80, 81, 82, 121, 136
TiVo says "Searching for a signal on this channel (V52)"
We went through the pairing procedure several times including rebooting Tivo, unplugging the devices and the USB cable. I ran the TiVo Guided setup, but did not see any change.
Will the CableCard menu tell us any useful information?
Thanks
Kevin
Kevin Haywood said:
Will the CableCard menu tell us any useful information?
Thanks
Kevin
Is your CableCARD & Tuning Adapter Cisco Or Motorola ?
Both the CableCARD Menu and Tuning Adapter Diagnostics Menu have a ton of info that can tell you exactly what is wrong.
Are you using TiVo's MoCA networking ? That can cause issues tuning channels also, if MoCA is being used you need a splitter and a POE Filter on the Coax going into the Tuning Adapter.
https://www.cox.com/content/dam/cox/residential/support/tv/print_media/Tuning_Adapter_Self_InstallGuide_Cisco.pdf
Here is a ton of info on the Cisco Tuning Adapter if you have a Cisco TA
https://www.tivocommunity.com/community/index.php?threads/cisco-tuning-adapter-status-troubleshooting.482537/
For Cisco CableCARDs, I posted the following information from the CableCARD Menus
https://www.tivocommunity.com/community/index.php?threads/bolt-will-not-get-premium-channels.540134/#post-10868218
Thanks Bryan.
Mine is an older Tivo Series 4 with a Motorola cablecard. The installation notes give a slightly different order of operations than the advice I received during phone support. The PDF recommends leaving the USB cable unplugged until the blinking light goes steady. I may try that next time I call.
Finally got the right combination of equipment that works and a person that can get it installed, reset, paired, etc. I have TV channels for the first time in two weeks! All the Cox personnel were friendly, but it took a while to find a solution.
and now the bill has arrived. They charged me an extra $55 for having the cable out for two weeks.
