Forum Discussion

leonard-austin's avatar
New Contributor
5 years ago

Talked to like I was wasting her time ?

called to have channels added and some moved, First Lady I talked to was very nice the loyalty department was very very rude , I asked for what channel number is was getting she give me one channel number and told me to find the rest by the way of guide , I said ok I am turning it there now give me a second ,she said no and hang the phone up !!!

What did I do wrong to be treated that way by her ? 

1 Reply

  • KevinM2's avatar
    Former Moderator

    Hello, this is not the type of experience we wish to provide for our customers, and I'd like the opportunity to investigate this incident further. Can you please email us at We can also be reached on Twitter and Facebook as well. Additionally, I'd also like to provide information regarding your channel lineup as well. -Kevin M. Cox Support Forum Moderator