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*my internet is fine- Cox speed test results 119%
.
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I apologize for the inconvenience. Thank you for your patience
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-27T09:36:11.653-07:00","lastPublishTime":"2024-08-27T09:36:11.653-07:00","metrics":{"__typename":"MessageMetrics","views":105},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:156113/message:156172","readOnly":false,"editFrozen":false,"body@stringLength":"588","rawBody":"I understand your concern and I sincerely apologize for the issue. If you have not yet tried deleting the cache on your cable equipment and re-logging into Apple+, that is helping some to recover. On your Contour remote, press the Contour button and right-arrow over to Settings (the wheel icon). Then, press OK. From there, arrow down to Privacy and press OK. Then, select Locally Stored Data and select OK. Then, let's press \"A\" on their remote and arrow over to \"System Refresh\". Walk through this process and select OK when done. Once you're finished, please retry the sign-in.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-08-27T13:14:37.168-07:00","lastPublishTime":"2024-08-27T13:14:37.168-07:00","metrics":{"__typename":"MessageMetrics","views":80},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:156113/message:156177","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:156178"}}]},"editFrozen":false,"body@stringLength":"848","rawBody":"I also have been unable to stream AppleTV within the Contour apps for almost six days now. I get the \"something is wrong/no internet connection\" message. I have cleared the locally stored data and refreshed the system. I called tech support this morning and their solution is to replace ALL my receivers. This is unacceptable. They also said they would charge me $75.00 for a service call if they came out to swap out the boxes. And from reading about this issue on this forum - I am not sure that will fix the problem even so. Obviously, Cox and Apple need to work this out. If it is a software update with Apple, Cox hasn't quality tested their equipment and software. I understand that 3rd party apps are not Cox's responsibility but if their is a firmware fix - Cox needs to step up!
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