Still Can Not Watch Netflix or Paramount +
I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She wa...
Forum Discussion
Good Morning Cox and all who have this issue. I checked access to Paramount + today and it appears to finally working. My issue started around 16 August and is working as of this moment. After the initial round of resetting equipment, clearing the cache, and not exchanging the Contour Box -- Patience won!
Good luck to the many others who may still be waiting for the "update" to restore access to your 3rd party Apps
SteveA1, thanks for reaching out and sharing your update with us. We appreciate you.
SharieIH and others,
Celebration appears a little premature. I was able to view a Paramount + documentary movie on my Cox Contour box just fine. However, moving the cursor around the screen and launching the movie were very sluggish.
A bigger problem came when trying to watch episodes of the new Frasier. After coming to a point where it looked like a commercial would have been inserted, the show stopped and my screen went back to a spinning circle. The show eventually crashed and gave an error message and the Paramount + app stopped. I was returned to the Contour app list. Same result when trying to watch episodes from the 2023 and 2024 seasons.
Cox, please keep working on the Paramount + app. It’s better than it was, but all the problems are not yet fixed.
Hi jmmallin, thank you for the update. Appears some progress is being made. Apologize for the time is has taken so far in addressing these concerns and look to have them fully corrected as soon as possible.
Thanks for sharing. We have had no issues over the past few days.
Just curious if you have access to Netflix and can conduct a "Check Internet Connection"?. It is accessible from the Netflix left side menu under the Get Help option. Our main Contour Box has a speed of about 20 to 25 mbps while the Repeater Box has a speed of about 50 mbps. At first I was thinking the Main Box low speed was the issue and it would need to be replaced OR the cabling to the Main box was bad. So, I swapped the boxes and the Repeater Box maintained its speed using the wiring from the Main Box location. The Main Box also kept its low internet connection speed using the cabling from the Repeater Box. Conclusion, the wiring is ok.
The Main Box may still be under performing but since it is working and we had lots of stored shows, we will absolutely wait until updates will no longer keep it current
Good luck and patience to all who still have this issue
I tried the Paramount + app again and now all seems to be working. The app did not get stuck where commercials would have been inserted. Thank you Cox for fixing.
