Still Can Not Watch Netflix or Paramount +
I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She wa...
Forum Discussion
I am having the same issue with the Paramount Plus app. I can sign in, pick my show or movie, it spins and spins, then “Error. Something went wrong. Please try again later”. Cox Complete Care was NO help. All of my other apps on my Contour box work just fine. Max works. Netflix works. Hulu works. Prime works. NFL Sunday Ticket on YouTube works. Paramount Plus logs in, but then spins. The problem is evidently with Cox. What is the problem???
My issue began on or about 16 Aug so it has been 1 Month. Cox did reach out to me about a week ago to state they are aware of the problem and are working on a resolution. This happened about two years ago and it took Cox/Paramount about a month to "update" their programs so they were compatible again. I am able to use a ROKU stick on my TV and view Paramount Plus or watch it on a computer/tablet. Best of luck/patience to all of us
I also plugged in my roku stick and have access to paramount plus now.. it's been 7 week since I signed up with Cox and not able to get paramount plus on the contour box. Multiple Cox phone calls with none of their agents aware of the issue.. However, I did get ahold of a tech support person who FINALLY acknowledged YES, there is a problem and they are working on it..
rcz58z58, i am sorry you're having issues accessing Paramount Plus on our Cable Box. This is a known issue and is being looked into. We would not be able to apply a credit for the service since it is not billed directly through Cox. We do apologize for any inconvenience this has caused. I am glad you were able to connect your Roku and access your content.
