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Phil7108's avatar
New Contributor
27 days ago

Spontaneous Deletions from Contour DVR

We had some issues with a previous DVR, so since our most recent replacement, we've been keeping closer track of recordings and capacity.

Last night, we had 293 recordings reported a utilization of 40%. When we checked this morning, the box reported 221 recordings and 29.2% utilization. OVER 60 RECORDINGS DISAPPEARED OVERNIGHT!

There were some deletions of episodes recorded in February and early March, but for the most part, every episode that was recorded Thursday 3/21, Friday 3/23 and Monday 3/25 has disappeared. They do not show up under recently deleted. l the series recordings appear to be recording today (3/26), so far.

Whenever we set a series recording, we always chose "Save  Until Capacity (up to a year). We also always chose to record "new and repeat episodes" and to Keep "All Episodes"

We had issues with pixelation on a previous box, and have not had a recurrence with the new box, however this would seem not to be a hardware issue.

Any thoughts or suggestions would be appreciated.

1 Reply

  • Hi Phil7108,

    I apologize you are having trouble with recordings disappearing. Please reach out to us privately so we can look into this. Our email address is Please include your full street address and the link to this forum post.