Sound Cutting Out
I am a long time customer and have been experiencing an issue where the sound (not video) drops out for a second at a time. This happens every 5 minutes or so. It happens in both my main room and bed...
Forum Discussion
Hello, AndyH.
Thank you for being a long time customer. I can only imagine how frustrating the audio loss you are describing can be. I'd like to help. There are a couple of things that can impact audio during TV viewing. Many of them are covered here www.cox.com/.../helpful-tips-for-audio-problems.html
One thing to check is your cabling between the tv box and your TV. Sometimes reseating this cabling can correct the issue. Some audio settings (such as SAP) can affect the audio you expect to hear. You can find how to check the settings for your particular equipment here www.cox.com/.../managing-secondary-audio-programming-settings.html.
If these steps have hot helped improve your TV viewing experience and the audio loss please send an email with the following info to us at cox.help@cox.com so we can look at this for you.
Your full name
Your complete street address
A link to this thread for reference
A description of the trouble you are having.
Colleen
Cox Support Forums Moderator
Thank you for being a long time customer. I can only imagine how frustrating the audio loss you are describing can be. I'd like to help. There are a couple of things that can impact audio during TV viewing. Many of them are covered here www.cox.com/.../helpful-tips-for-audio-problems.html
One thing to check is your cabling between the tv box and your TV. Sometimes reseating this cabling can correct the issue. Some audio settings (such as SAP) can affect the audio you expect to hear. You can find how to check the settings for your particular equipment here www.cox.com/.../managing-secondary-audio-programming-settings.html.
If these steps have hot helped improve your TV viewing experience and the audio loss please send an email with the following info to us at cox.help@cox.com so we can look at this for you.
Your full name
Your complete street address
A link to this thread for reference
A description of the trouble you are having.
Colleen
Cox Support Forums Moderator
Your second link doesn’t work - 403 Error
Moderators have a habit of adding periods to the end of their link. Try
https://www.cox.com/residential/support/managing-secondary-audio-programming-settings.html
