Sound Cutting Out
I am a long time customer and have been experiencing an issue where the sound (not video) drops out for a second at a time. This happens every 5 minutes or so. It happens in both my main room and bed...
Forum Discussion
Ours cuts out too. At first it was just after releasing a pause. But now it is every few minutes. Very frustrating!
Hello,
I'm sorry your sound is inconsistent, I can only imagine the frustration it has caused you. I'd like to help with a few troubleshooting tips. You can reset the cable boxes or check the Sap in your setting. Here is a link to assist with other audio issues. https://www.cox.com/residential/support/helpful-tips-for-audio-problems.html If these steps have not helped the audio, please send an email to us at Cox.helpCox.com.
Hello. I'm sorry to hear that you are having issues with your sound on recordings. I know this can be frustrating. Please reach out to us at cox.help@cox.com for assistance. We'd love to help.
Cox Forum Moderator
