Forum Discussion

AndyH's avatar
AndyH
New Contributor
2 years ago

Sound Cutting Out

I am a long time customer and have been experiencing an issue where the sound (not video) drops out for a second at a time. This happens every 5 minutes or so. It happens in both my main room and bed...
baugus2's avatar
baugus2
New Contributor
2 years ago

Ours cuts out too.  At first it was just after releasing a pause.  But now it is every few minutes.  Very frustrating!

 

  • LaToyaW's avatar
    LaToyaW
    Moderator
    2 years ago

    Hello,

    I'm sorry your sound is inconsistent, I can only imagine the frustration it has caused you. I'd like to help with a few troubleshooting tips. You can reset the cable boxes or check the Sap in your setting. Here is a link to assist with other audio issues. https://www.cox.com/residential/support/helpful-tips-for-audio-problems.html If these steps have not helped the audio, please send an email to us at Cox.helpCox.com.

  • JuanC's avatar
    JuanC
    Moderator
    2 years ago

    Hello. I'm sorry to hear that you are having issues with your sound on recordings. I know this can be frustrating. Please reach out to us at cox.help@cox.com for assistance. We'd love to help. 

     

    Cox Forum Moderator