Forum Discussion

jillrenee1973's avatar
jillrenee1973
New Contributor II
2 years ago
Solved

Sound cutting out on dvr

Why does my sound cut out on dvr recordings?  It doesn't do it while watching live television, only dvr recordings.  It makes them unwatchable.
  • jillrenee1973's avatar
    jillrenee1973
    2 years ago

    Service tech replaced the line to the house.  There was a high level of "noise interference" due to age of line.  It seems to have solved the issue.  

Mrsorr2u's avatar
Mrsorr2u
New Contributor
2 years ago

I'm having the same issue. This just started last night on a dvr recording on my bedroom tv and now tonight the same issues on my living room tv. No issues with live tv. 

MichaelJ's avatar
MichaelJ
Moderator
2 years ago

Hi Mrsorr2u, If you would like to schedule a service call for a technician to investigate, please email us at cox.help@cox.com with your name, address, and a link to this thread. Thank you,