Service tech replaced the line to the house. There was a high level of "noise interference" due to age of line. It seems to have solved the issue.
We are aware of an issue with Cloud DVR recordings but no known issues for sound issues. It is odd that the issue only happens on recordings and not live TV. I would recommend checking the audio cables (HDMI) to ensure they are secured and undamaged. If the issue continues, you can try replacing the cable box at one of our stores. You can find the store locations at https://www.cox.com/local/search. If you would like to schedule a service call for a technician to investigate, please email us at cox.help@cox.com with your name, address, and a link to this thread.
I don't have Cloud DVR service and never will. I was alerting the OP that there have been reported issues with Cloud DVR audio for years. Apparently, it's still an issue. The post to which you replied was to inform the OP how they can do their own research on the subject.
It is odd that the issue only happens on recordings and not live TV.
Why is that odd? Live TV and Cloud DVR playback are two different things. An issue that affects one wouldn't necessarily affect the other.
