Forum Discussion

tbeach99's avatar
New Contributor
7 years ago

Some channels not loading or freezing

I'm having issues with TLC, Food Network, and some other random channels acting like it's taking a long time to load them to the tv. Other channels work fine. Any way to fix this? I've reset the boxes and they are still doing it. Please help!!

2 Replies

  • tbeach99's avatar
    New Contributor

    Also  my dvr deleted or they all disappeared about 6 shows I had saved. Any idea why? 

    • XavierB's avatar
      Former Moderator
      Hi Tbeach99,

      We can take a look at this for you. Are you getting any error messages on the screen? Also, could you send us an email to with your full address and other account details? We can look at the signal going to the cable box.