Forum Discussion

tbeach99's avatar
tbeach99
New Contributor
7 years ago

Some channels not loading or freezing

I'm having issues with TLC, Food Network, and some other random channels acting like it's taking a long time to load them to the tv. Other channels work fine. Any way to fix this? I've reset the boxes and they are still doing it. Please help!!

  • tbeach99's avatar
    tbeach99
    New Contributor
    7 years ago

    Also  my dvr deleted or they all disappeared about 6 shows I had saved. Any idea why? 

    • XavierB's avatar
      XavierB
      Former Moderator
      7 years ago
      Hi Tbeach99,

      We can take a look at this for you. Are you getting any error messages on the screen? Also, could you send us an email to cox.help@cox.com with your full address and other account details? We can look at the signal going to the cable box.

      Xavier