I have the identical problem. It started when the channel relocation update was installed in my Contour box on June 19, 2018. Cox tech support initially diagnosed the problem as a defective Contour box. A new box was installed and it didn't fix anything.
That's when I discovered that the Favorite Channel information is NOT stored in the box! Cox keeps track of this info in their central computer. Another Cox tech support rep admitted that it is a known software issue and an update will be automatically installed at some later date.
In the meantime I managed to get things working again by programming (selecting) BOTH the low and the high channels; channel 10 and 1010 for example. This also means that you now have twice as many channels on your list.
I have not been able to find an easy way to program the channels as they have a habit of randomly appearing and disappearing. Start out by selecting all channels and then clearing all channels. Program all your channels, low and high, at the same time. Repeat as necessary - it took me about 5 tries.
Hope this helps, Kurt
kurt99, thank you for that information. I am glad that I did not swap my Contour for a new one. I did not know that Cox kept the Favorites ( also the Skipped Channels) in their central computer. that should make it much easier to fix. it took me 10 tries before the channels stopped randomly appearing and disappearing. cox employees said that the lower channels will be easier to use, but only today I figured out that I need to enter 0005 to go directly to channel 5. if I enter 5, I have to wait 3-4 seconds before the channel will change; as it is waiting to see if I am going to input any more numbers after the 5. .
