Forum Discussion

IntenseNV's avatar
IntenseNV
New Contributor II
7 years ago

Software Change With Contour Favorites Option?

This is so frustrating.  Until yesterday, i had no problems with viewing only the channels that I had "favorited" under that guide option.  Basically, i favorite HD channels and a few standard def ch...
MariaL's avatar
MariaL
Moderator
Hi IntenseNV,

As of June 19th, changes were made to the channel lineup that impacted the location of High Definition (HD) channels for Contour receiver customers. When you tune to a Standard Definition (SD) channel you will receive High Definition (HD) programming. This is a result of the video format being dual-mapped so that the HD channels are also set to the SD channel location. The mapping change will allow you to see the HD format when tuning to the SD channel or the HD channel location. When an HD channel is available, the HD channel will replace the Standard Definition channel that is currently available below channel 1000. Channel positions of networks that do not have an HD version will remain unchanged. The link provided below is your current channel lineup.

www.cox.com/.../Las-Vegas.pdf

Maria L.
Cox Support Forum Moderator
IntenseNV's avatar
IntenseNV
New Contributor II
7 years ago

it does not answer the question.  I want to set favorites of certain channels and any channel that i set in HD automatically also favorites the standard definition.  That is ridiculous.  You did not answer how i can over come this.  I have contour 2.  Do i have to now downgrade to contour 1? or even the older box?