Forum Discussion

bsbcgirl's avatar
bsbcgirl
New Contributor
3 years ago

Since Tuesday, April 11, 2023 when Cox was working in the Smithfield RI area several channels are now scrambling a little /pixelating every few minutes. Technician came on Thursday April 13, but still having the issue. Anyone else?

Since Tuesday, April 11, 2023 when Cox was working in the Smithfield RI area several channels are now scrambling a little /pixelating every few minutes. Technician came on Thursday April 13, but stil...
bsbcgirl's avatar
bsbcgirl
New Contributor
3 years ago

Cox says they fixed an outage problem in my area last night (4/17/23) but the problem still exists. In fact it is worse. I hate to leave Cox but this has been a problem since Cox did updating work on 4/11

Becky's avatar
Becky
Moderator
3 years ago
We need to investigate and resolve this for you, Bsbcgirl! Please email our team at Cox.Help@cox.com so we can further assist you. Please include your full name and address in your email. -Becky, Cox Support Forums Moderator