Forum Discussion

SAMSBanks's avatar
SAMSBanks
New Contributor
10 months ago

Show interruptions

Over the last 3 months, various shows and channels shows will just go blank for 20 secs give or take, or you will loose audio for the same length of time, flashes an excerpt of a commercial, then goes blank. This happens on all tvs, in different rooms and on different channels. Logically it indicates the tvs. Individual boxes are ok. Cables have been removed and/or replaced.

It is becoming a nuisance, and I am missing a lot of shows.

You really can miss a lot of the shows. I have refreshed the system, reset the devices and I thought this forum might be helpful.

I have tried to chat with your team snd that is not working for me (might be my account).

  • LisaH's avatar
    LisaH
    Moderator
    10 months ago

    Hi SAMSbanks. The purpose of the Cox Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator