Contour is fundamentally the Xfinity X1 platform because Cox licenses the software from Comcast. If you ask Cox to fix, troubleshoot or improve Contour; your feedback has to pass their "Engineering team" then to Comcast and eventually to whoever manages the software stack. Meaning, don't hold your breath next week.
I have noticed recent changes on Contour.
I'm relatively new to Contour 2 but I remember the Search feature was a word on the Contour menu as opposed to its current icon (magnifying glass). I also noticed the Messages feature has changed.
When I used to press the Contour button on the remote, "Search" was an option to the right-side of the "On Demand" option. The word "Search" has since been replaced with "Sports" and the previous chat icon (speech balloon) has been replaced with the Search icon (magnifying glass) to the furthest left. I included a screehshot of the previous menu.
Also, the light on the front of my box kept blinking last Friday. I recall reading in this Forum a blinking light indicates a new message. I left-arrowed but Contour responded, "No New Notifications. You're All Caught Up." Why are you blinking?
I curiously pressed Contour > the Gear icon and at the top of the menu was Notifications: No New Messages. That's new because Preferences was always at the top of the menu.
If Comcast changed the "top-most" Search and Messages features, I'll assume Comcast also changed the underlying codes. I'll also assume Comcast tested, tweaked, certified and pushed the changes to its subscribers. Does Cox test software updates? Did Cox test this update? If Cox did test it, they missed something.
I wonder if my feedback ever made its way to Comcast.
forums.cox.com/.../contour-feedback
Very good Bruce, did not know the Comcast connection.
I too remember the search being a word rather magnifier. I've tried using it on the Contour2, even using the quick method of keypad alpha entry. Kinda neat, not exactly like a phone type entry. Just push the keypad groupings and the numeric entries are converted to search possible number conversion into a list of titles. Much better than sliding the cursor
I also notice that Cox and most software companies do not inform their users about changes that are made to each market. It is left to users like yourself to observe and push buttons to find changes. No documentation. Since there is no follow-up, it relies on memory or specific features that are added or in some cases, deleted for the system. The new RecordedON: is new but with problems. Also features that were there under the old DVR are no longer available....like multiple DVR host machines record options, and Series record at a specific time....my 2 pet peeves.
Taking pics helps preserve how things are or were, but we are at the mercy of the Big Boys...I've offered to assist Cox to check out some features, but their "Engineering people" have it covered...Why we get so many issues is unfortunately. However, I really like many of the other features of Contour over the past configuration....so let's hope for the best.
Couple of other Guide features, on the Contour2 remote: Normally if you press Guide, the playing picture displays/plays under the overlayed Guide (you can set the intensity of this view). Now, if while you are viewing a show, you select the RT -> on the selector, you will get a reduced full view, and a sub-list of the channels that are above/below the one you are viewing. If you now RT -> again, you get the guide of shows on that channel where you can see what else will play at a given time. Another RT will let you watch/record what you find. The LAST button toggles you back one step at a time. Push some buttons and see some amazing features!
We are having the same issue as original poster. Not sure which contour remote we have but have the 8742HDC DVR. Issue started last week. I can find future listings by changing date & time but if I search through keyword, title or cast & crew only a description shows (at times nothing comes up). Have rebooted manually & through tech online. Service tech scheduled to come out tomorrow but dont want to replace DVR as I have recorded shows. Any suggestions or is this a glitch through cox?
The right-arrow mini-guide feature has always been on my box...at least since the past 4 months.
Checked this evening, now working
