RF11 remote poor performace
When we first got the Contour 2 setup the remotes on 2 of our cable boxes worked great.
I had a period were the telephone ID was no longer showing up on my screen so I called
COX who verified the problem and said a firmware update caused the problem and a follow up
firmware would fix it. Sure enough my phone caller ID started working again. However
from memory, right around that time I noticed in 2 of our Contour boxes the XR11 RF remote
was not working well. I had to move it to different areas to make it work. Both boxes are line
of sight so nothing should be interfering with the remote and nothing has changed in the room
to cause interference. After much research I found out how to switch from RF to IR which solved
a very aggravating problem. However in the IR mode speaking into the remote to search for things
doesn't work and it wants me to go back to RF. I did and it has the same problem as before so
I had to go back to IR.
Before you ask, I have changed the batteries in both units, even though cable box tells me the batteries are
showing almost 100%.
I went to the COX store and they gave me a new remote to try. I get the same exact problem in the RF mode
with the new remote. I also powered down, wait a few mins, then power back up both boxes with the same results.
Could this be a firmware issue with both boxes?