Response time of Contour 2 box?
I'm curious what the normal response time to pushing buttons on the remote. For example, when viewing the guide and you press page down, how long should it take to populate the next page?
Backgrou...
Forum Discussion
I recall hearing that the DVR doesn't process button presses immediately. The information is sent down the line to Cox's servers, which then send a command back to the DVR. Is this correct? It would explain why I was not able to watch previously recorded shows when there was a Cox service outage.
- Hi Tomb993, the Contour 2 remote utilizes both RF (radio frequency) and IR (infrared). The content you have on the DVR is stored on the hard drive itself. The Contour 2 remote should not have any type of delay at all, especially the type of delay you are describing. I recommend making sure there are no loose or damaged connections in the home. This includes any splitters you may have as well. Please also change the batteries and reprogram the remote to the receiver. Here are instructions on pairing the remote:
www.urcsupport.com/.../
If the issue persists, please reach out to us at cox.help@cox.com, Facebook, or Twitter. Our next course of action will be to send out a service technician to the home. -Kevin M. Cox Support Forum ModeratorThanks Kevin, but that doesn't really answer my question. The remote communicates with the DVR via RF and IR, but that's not my question. I see the green light flash on the DVR when I push a button, that indicates the DVR has received the request from the remote. My question is, does it process this request internally and immediatly? I heard that the request is send down the line to Cox servers, which then send it back to the DVR for processing. For example, if I press pause while watching a recorded program, the green light flashes indicating the DVR has received the request, but then the "pause" request is sent to Cox's servers which then send the actual instructions for carrying out the pause action to the DVR, and the recording gets paused.
- Hi Tomb993, When Contour 2 boxes are slow to respond to remote commands, it typically means there’s some kind of signal issue at hand. Distance and line of sight to the receiver can also be a problem, as well as defective remotes, and low batteries. However, signal levels are usually the primary factor. We recommend you reach out to us for further troubleshooting assistance. -Kevin
I still haven't seen an answer to my question: Does the DVR process requests (play, pause) itself, internally and immediately, or is the request sent down the cable to Cox and then Cox sends instructions back to the DVR?
No one has confirmed this. On the other hand, no one has denied it either.
- Hi Tomb993, I am not certain we can provide a more thorough answer to this question. The remote should be handling the responses immediately and without any type of delay. If there is a delay, this could be due to low batteries, a defective remote, or due to signal-related issues, as it communicates with the Contour 2 receiver directly. Here are some additional articles about the Contour 2 remote:
www.cox.com/.../contour-2-xr11-voice-remote.html
www.cox.com/.../remote.html
-Kevin M. Cox Support Forum Moderator
tomb993....I've noticed my Remote having slower response times on both of my Contour2 DVR's...But also strange, is the issue goes away, say the next day. I do also see the green lite on the box appearing almost instantly, but the screen....really noticeable when using the Guide, becomes slow. For the guide,, the signal must go back to COX and back to me. I would suspect that for live broadcast and streaming, that would also be the case...back to COX first. I do not see any slowness when watching TV, just when I occasionally use the remote to view the channels and buttons.
Now for stored files, you should only be talking to your DVR's hard drive and the response should be fairly quick. if FF of something recorded is slow, it could just be the DVR, remote or battery. I would not think that FF of something on your box requires a message back to COX, unless you're flipping guides or waiting for the icon images to display.
Now, if your home internet is also experiencing long delays, like when you watchtv on your computer, then COX could be the culprit.. Tough call and obviously, you still are having really slow TV response.
You mention the Pause button...I thought the live TV segments are actually stored on the DVR and when you Pause, skip, jump or fast back, that you are actually doing it to your own disk..which must be fairly fast, unless DVR is nogood. .if this info is actually being captured back a COX, that would be surprising. I'm also thinking that Pausing while watching a live show, just pauses the actual watch, the recording should still continue while in pause, till you stop the recording.
