Respect your elders!
I have been a Cox customer for over 15 years. This last month my contract ended. I was paying 227.00 a month for TV, internet, and phone (which was never used because I do not have a land line phone). Now my rate is 315.00. I went to discuss this with a customer service agent at one of Cox's locations. The best he could do was 210 without all the added fees and taxes (another $47.00). As I was standing at the counter I hear a new customer get a rate of 129.00. So you are telling me that a customer who has been with Cox for over 15 years without ever changing is paying between $100- $200 more than a brand new customer. Cox you have got to do something about your rates! Two years ago I was paying around 195.00 and now my bill is $315.00. I also talked to an online chat agent today and I was told that there are no package deals I can use. Nothing. Just pay! I canceled my TV services and will be going with another company. I will be looking into canceling my internet also because, once again, I will be paying 50% more each month than a new customer. I understand you have to offer promotions to get people to subscribe but if you have an existing customer that has a package ending you should be able to honor the lower rate. I guess you don't need customers anymore... Sad!