Forum Discussion

Respect_your_el's avatar
New Contributor
5 years ago

Respect your elders!

I have been a Cox customer for over 15 years.  This last month my contract ended.  I was paying 227.00 a month for TV, internet, and phone (which was never used because I do not have a land line phone).  Now my rate is 315.00.  I went to discuss this with a customer service agent at one of Cox's locations.  The best he could do was 210 without all the added fees and taxes (another $47.00).  As I was standing at the counter I hear a new customer get a rate of 129.00.  So you are telling me that a customer who has been with Cox for over 15 years without ever changing is paying between $100- $200 more than a brand new customer.  Cox you have got to do something about your rates!  Two years ago I was paying around 195.00 and now my bill is $315.00.  I also talked to an online chat agent today and I was told that there are no package deals I can use.  Nothing. Just pay!  I canceled my TV services and will be going with another company.  I will be looking into canceling my internet also because, once again, I will be paying 50% more each month than a new customer.  I understand you have to offer promotions to get people to subscribe but if you have an existing customer that has a package ending you should be able to honor the lower rate.  I guess you don't need customers anymore...  Sad!

1 Reply

  • Karen_R's avatar
    Former Moderator
    Hello Respect your elders,

    Thank you for reaching out to Cox Forum Support. I understand the frustration when the price increases. We would hate to lose you as a customer. I’d like the opportunity to review your account. We can take a look into your account. Please send an email with this forum link, your full name, and address to We will reply back once we receive the email. Thanks

    Cox Forum Support