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riker1963's avatar
riker1963
New Contributor
4 years ago

Resets

Why is it that the past 5 days my Contour box has reset during the middle of the day for no reason?

1 Reply

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  • Hi riker1963,

    We do not have any reports of an issue affecting our Contour receivers in your area and your Contour receivers are reporting good metrics. I would recommend checking your setting preferences to see what the Daily Update Time is set at.

    To get to Setting Preferences:
    1. Press the CONTOUR button on the Cox remote.
    2. Use the right arrow to highlight the Settings gear icon, then press OK.
    3. Press the down arrow and highlight Preferences, then press OK.
    4. Use the down arrow to highlight General.
    5. Use the down arrow to highlight Daily Update Time
    You can change the time to what is convenient for you.

    Maria
    Cox Support Forum Moderator