Remotes stopped working - Error code 4.1.3
I have new Contour boxes and Cisco remotes.
Two days ago, they all worked fine.
Suddenly, we cannot access the cable guide or change channels except by using the up/down arrows.
A really annoying message that our purchase function has been disabled and we should call and reference a code of 4.1.3.
I've been chatting with tech support for over an hour - he's had me reset the remotes and sent a reset code to the cable boxes, but nothing has changed.
He said we need new boxes and remotes - we just got these 2 months ago! And if it's a hardware problem, why would it affect two boxes and three remotes? One of the remotes isn't even new! This is NOT a hardware problem!
He can't seem to figure out what the 4.1.3. reference code means, either.
My account is past due, but I have an extension to pay, so that shouldn't be an issue, should it?