What model DVR do you have? See here for the difference types. Can anyone confirm if you need a cloud DVR?
It doesn't help that there are more moderators on this forum than there are active users. I don't put specific blame on the moderator though. The problem is Cox's shift from technical support to customer service which is when they stopped telling employees to fix problems and instead focus on trying to make the customer feel better about the problem. when you hire the wrong people and then train them wrong and then force them to follow a specific script and policies, how can you expect decent support? and that's when it isn't contracted out to third parties. these people not only get even less train then Cox employees but there is the added disadvantage of a language barrier that hinders communication. I can take hard to understand and I can take troubleshooting with someone that is following the script but not both at the same time.
I wish I could DM you what I just wrote and deleted. With a repeat of last night, I may click Reply.
I wonder if Cox chose not to turn that feature 
on for users to save money or they just didn't want us talking to each other individually. Big Brother could probably see them anyway.
Avoid Cox.
The forum kind of had PM/DMs. It wasn't obvious, but when friending someone, it allowed you to attach a note, which acted as a PM. You could only do one per person though. Was enough to give them a private email to continue the discussion. It was one of the features removed when Cox moved to this junk Khoros platform. It also added the need to click "show more" whenever a thread gets over a number of posts. Can't customize your profile or use custom icons either. Bunch of other bugs too, like issues with the censor bot blocking words which aren't curse, not blocking words that are, and even blocking certain script in hyperlinks. It seems Khoros isn't just forum platform, but an entire system to incorporate posts from Facebook/Twitter/this forum/email into one UI that they can interact with. See here. Looks like they have queues, so that might explain why people report sending moderators email but not getting a response or it is taking days. If no one is assigned to the email queue, none of the emails get answered. Last, it might explain why moderators have been making the period/coma typo when posting links.
Moderators who do reply to emails don't provide help anyway. They just regurgitate the same thing over and over. Their primary objective is to clear their Inbox, not actually help. Cox Support used to be a reliable source for information and assistance. Most of them now are hardly better than chat.
Avoid Cox.
I haven't had Cox for a while. As soon as it stopped being free, I switched to a fiber ISP. However, even when I had it, I only probably needed to call support a few times. As long as you are data only, have your own equipment, and the wiring in your house and area is decent, you shouldn't need support that much. I had Verizon FIOS for a while which has terrible support (almost entirely outsourced) but since it was fiber, I don't think I had to contact them once in 5 years, so it really didn't matter. I think it's a mixture of Cox spending less money on their HFC/copper network upkeep and more on fiber Devlopment and a brain drain of the company because Cox learned they could outsource many of those jobs to increase profit margins. However, I don't know of ANY ISP that has good support. Like the entire industry runs mostly out of India, where labor is very cheap, and they don't have the same laws and taxes as the US. The addition of AI is only making it worse, because AI is even cheaper than the ~3$/hr they pay their people in India and South America. I predict a day when all of Cox support will be run by AI in some type with only minimal human oversight, including the moderators here.
Avoid Cox.
Yea, even if you happen to be in a place where Cox offers fiber, you also need to be in a place that has a second fiber ISP for competition, or else the 1.25TB cap is enforced. It's the only fiber ISP I know of in the entire US that has a bandwidth cap. Total money grab. If it really was needed, it would be everywhere, not just the places that don't have fiber competition. Then there's the issue that their ONT don't have coaxial output, which means all QAM service (normal boxes and cable cards) won't work. You need to switch to IPTV which usually means wireless boxes, which usually means renting their gateway. However, if you sign up for 2Gbps service you are extra screwed, because the gateway Cox uses doesn't even support 2Gbps in fiber mode. So, there is no way to get Cox fiber 2Gbps service along with Cox TV service.
