What model DVR do you have? See here for the difference types. Can anyone confirm if you need a cloud DVR?
Not one Cox moderator could post this complete list of requirements to schedule DVR recordings remotely.
I guess that’s it. Those two things are all they needed to tell us. People who have posted and read comments in this discussion for the past couple of days are better informed on this subject than all the Cox moderators put together. It’s kind of annoying we had to work so hard to drag enough information out of them in order to figure it out for ourselves.
Avoid Cox.
It doesn't help that there are more moderators on this forum than there are active users. I don't put specific blame on the moderator though. The problem is Cox's shift from technical support to customer service which is when they stopped telling employees to fix problems and instead focus on trying to make the customer feel better about the problem. when you hire the wrong people and then train them wrong and then force them to follow a specific script and policies, how can you expect decent support? and that's when it isn't contracted out to third parties. these people not only get even less train then Cox employees but there is the added disadvantage of a language barrier that hinders communication. I can take hard to understand and I can take troubleshooting with someone that is following the script but not both at the same time.
I wish I could DM you what I just wrote and deleted. With a repeat of last night, I may click Reply.
I wonder if Cox chose not to turn that feature 
on for users to save money or they just didn't want us talking to each other individually. Big Brother could probably see them anyway.
Avoid Cox.
The forum kind of had PM/DMs. It wasn't obvious, but when friending someone, it allowed you to attach a note, which acted as a PM. You could only do one per person though. Was enough to give them a private email to continue the discussion. It was one of the features removed when Cox moved to this junk Khoros platform. It also added the need to click "show more" whenever a thread gets over a number of posts. Can't customize your profile or use custom icons either. Bunch of other bugs too, like issues with the censor bot blocking words which aren't curse, not blocking words that are, and even blocking certain script in hyperlinks. It seems Khoros isn't just forum platform, but an entire system to incorporate posts from Facebook/Twitter/this forum/email into one UI that they can interact with. See here. Looks like they have queues, so that might explain why people report sending moderators email but not getting a response or it is taking days. If no one is assigned to the email queue, none of the emails get answered. Last, it might explain why moderators have been making the period/coma typo when posting links.
