Forum Discussion

Ckmendez81's avatar
Ckmendez81
New Contributor
6 months ago

Remote replacement process

Why has it been over month since I’ve started experiencing issues with my remote. I contacted Cox and got the run around, with a promise that one was ordered. Weeks go by, I contact them again only for them to tell me that it was not ordered. I then was forced to ordered it again, then was charged for doin it. Only to get the replacement, and it be the wrong model remote. So it has been a month without being able to use the service and to be charged for it! I ask what or is this the process? 

  • NicholeC's avatar
    NicholeC
    Moderator
    6 months ago

    Hello,

     


    I'm sorry you've been waiting on a replacement remote. The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.