Hello All,
I am sorry to hear that you all have been experiencing trouble with recordings being deleted. A few things to look at is how long the recording has been there and also what the percentage of hard drive usage is. If the program is less than a year and the hard is not close to being full, there may be something else going on. There are some troubleshooting steps that can be taken to try to recover those recordings.
First, We would want to powercycle the cable box.
1. Unplug the receiver's power cord from the electrical outlet.
2. Wait 30 seconds.
3. Plug the power back in to the same outlet.
4. Press the power button on the front panel of the receiver. The receiver will begin to power back on.
Next, we want to sync the DVR.
1. Using the Cox remote press the Contour button.
2. Highlight the Gear icon, then press OK to access the Settings menu.
3. Highlight the Device Settings, then press OK.
4. Highlight Sync DVR, then press OK twice to begin the DVR Sync.
Finally, go to live TV and try to record something for about 1 minute and then play it back. If you still have trouble with recordings being erased or missing, please email our team at cox.help@cox.com with your name, address, and details about what you are experiencing and what you have tried to resolve the issue.
Tiffany R.
Cox Support Forum Moderator
Hi, my recordings were just a few weeks old and my percentage of hard drive usage is only 5%. My recent experience is I recored shows on Monday January 30th. By Wednesday February 1 they were gone. I just swapped out the box in December. A Cox service person came to my place and did the swap for me. I am on my 3rd box within a year. Do you have other ones besides the Arris brand that is 6 records?
Cox TV had one Record 6 receiver but it's no longer available for new installs.
Contour has Arris XG1v3 High Definition DVR Receiver
I looked over the list this morning. That is the one I plan on asking our Cox store for. I hope it is still available in my area. I want to avoid getting another Arris AX013NM
Hard pass. More money, internet dependent, and many problems reported with cloud dvr playback. Plus you can only store programs for a year regardless of how much capacity you are using.
With all the various people reporting on this forum over many months the same problem of random deletions (and that's just what people post here...I shudder to think what the real numbers are), clearly Houston we have a problem.
