Forum Discussion

RyanHitch's avatar
RyanHitch
New Contributor II
4 years ago

Recordings always pause while watching.

It seems that lately most of my recordings will pause and skip while I'm watching them. Any clue how to fix this?

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @RyanHitch,

    I can relate to what's going on, and I want you to be able to watch your recorded shows without issues. Are you having any trouble with live tv? Also, do you have a CloudDVR or a traditional DVR?

    Ben S.
    Cox Support Forums Moderator
    • RyanHitch's avatar
      RyanHitch
      New Contributor II

      I don't really gabe any trouble with live tv. The 2 main channels that always mess up recording are ABC and the CW. I believe I have a traditional dvr

      • Allan's avatar
        Allan
        Moderator
        @RyanHitch, Does the dvr box make any unusual clicking sounds/noises? -Allan, Cox Support Forums Moderator.
  • heyers3's avatar
    heyers3
    New Contributor

    yes....just started this service and very unhappy at least with the wireless contour DVR....all the recordings skip, lose volume band are super glitchy....weird thing is when i watch the same recording in the morning vs at night there is no problem.....may be headed back to Direct TV

    • Allan's avatar
      Allan
      Moderator
      @Heyers3, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.