Forum Discussion

Tom2001's avatar
Tom2001
Contributor
4 years ago

Recording starts 45 seconds early and stops 45 seconds before end of show

Recently all of my DVR recording have started 45 seconds early and ends 45 seconds before end of show. The DVR time is 45 seconds fast in comparison to the actual time. Called Tech support and we res...
Tom2001's avatar
Tom2001
Contributor

Thanks, I am doing this now, but now if I have overlapping recordings I'm limited to recording only 1 show. Is COX looking to fix this. I can't afford a $75 visit from COX support. Can you escalate this issue since others have been and currently are having the same problem.

BenS1's avatar
BenS1
Former Moderator
4 years ago
@Tom2001
As long as you have more than a Record-1 DVR you will still be able to record concurrent shows. If the technician finds problems on our side or with any of our equipment, no charges are levied. When the technician finds that the problem is with your equipment or inside of your home then there would be a charge for the visit. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Most service calls are covered if you are subscribed to Cox Complete Care (for more information, please visit us at www.cox.com/.../completecare.html ).

Ben S.
Cox Support Forums Moderator