Schedule Conflict

I'm having a similar issue. Two days ago, I noticed my Contour DVR wouldn't allow me to set anything to record. I tried to reboot and restart with no luck. I contacted a Cox representative that told me they had no idea what the issue was. He sent a signal to the box which seemed to correct the issue. I turned it on today to discover that all of my set recordings were now set to cancelled and it would not allow me to set anything to record. I again called Cox and a different representative had no idea what the issue was or how to fix it. He first told me it could be a transmitter issue and then told me it could be an issue with the update. I now have a ticket in to wait for a 48 hour service reply. I have my doubts this is has anything to do with the DVR itself but with something on their end. It would be nice to have access to someone that has an idea on what the actual issue is and how to resolve it.