Forum Discussion

IceDogDude's avatar
IceDogDude
New Contributor
2 years ago

How long to fix issue that has been referred to ‘Maintenance’?

So I have been unable to get OnDemand for nearly 2 weeks now.  Tech came on Monday (4/10) and told me that a portion of my signal is ‘missing’ (as if someone put a choke on the line to not pass the s...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

Sorry, didn't read your whole post before posting. I was about to edit but you replied so fast. :-)

Did you happen to get the ticket number when the tech sent it to maintenance? If so, try emailing Cox and ask for a update. If you didn't, email them and ask for another technician and start the process over again.

IceDogDude's avatar
IceDogDude
New Contributor
2 years ago

Let’s try again where I don’t hit return.  No I didn’t get the ticket number (my bad).  That is why I came here to publicly shame Cox for this.  I know they monitor these forums, so there it is.