Forum Discussion

nrezac's avatar
nrezac
New Contributor II
4 years ago

Bally sports app

I’m connecting to cox in the Bally sports app and all I get are error messages. Everything worked fine a couple days ago. I’ve tried on all my devices (iPhone, Apple TV) with no success but the chann...
  • mreyero's avatar
    mreyero
    4 years ago

    See my answer above. You need to log and and disccnnect from Cox. Once you reconnect, your regional teams should work. Mine is now showing Cox / San Diego.

    Sinclair (Bally Sports owner) wrote me:

    "Our technical team has confirmed that there has been an update to fix the content access issues.

    To ensure that this update reflects on your account, you must log out of your MVPD (cable provider’s login) and your Bally Sports account and then log back in."

mreyero's avatar
mreyero
New Contributor II

I’m experiencing the same issue. 

MarkM1's avatar
MarkM1
Former Moderator
4 years ago
Hi Mreyero,

We would like to look into your issue here to see what is causing this for you. Would you send us an email to cox.help@cox.com with your name & full address so we can address this issue for you? Please reference this forum as well.

Mark M.
Cox Support Forums Moderator
  • mreyero's avatar
    mreyero
    New Contributor II
    4 years ago

    Hello Mark,

    I have forwarded you via email my ticket with Sinclair / Bally Sports. It has screen shots of various devices. Some show "Cox / San Diego" and other's show "Cox / National". I suspect there an authentication issue going on between Sinclair / Bally Sports and Cox. Cached logins still stream regional content. Once you reauthenticate between Cox and Bally sports, its defaulting to "Cox / National" rather than my specific region.

    • mreyero's avatar
      mreyero
      New Contributor II
      4 years ago

      I have a ticket open with Bally Sports. They confirmed a fix. Log out, both your Bally Sports App username / password and disconnect Cox. Then reconnect Cox and login. Confirmed fixed on both my iPad Bally Sports App and AppleTV Bally Sports App.

      Per my ticket with Sinclair (Bally Sports owner):

      "Our technical team has confirmed that there has been an update to fix the content access issues.

      To ensure that this update reflects on your account, you must log out of your MVPD (cable provider’s login) and your Bally Sports account and then log back in."