Forum Discussion

jill_r_'s avatar
jill_r_
New Contributor
6 years ago

RDK-03033 Error....want it fixed or give me back my old receiver. This is unacceptable.

I am joining the long list of Cox customers who “upgraded” to new Contour 2 receivers. Immediately I started suffering from the RDK-03033 error. Of course I checked all connections repeatedly and hav...
JonathanJ's avatar
JonathanJ
Former Moderator
@eminiR2k

Sounds like the box not getting a signal. We suggest first checking the coax cable to make sure their hand tight on all ends and have no kinks. Also, could be a bad splitter or amp if you have one. If you have more than one contour box are they getting the same error? If you still getting the error after trying that please email the full-service address and name to cox.help@cox.com so we can check the signal levels.

Jonathan J
Cox Moderator
eminiR2k's avatar
eminiR2k
Contributor
6 years ago

All connectors are tight. All the non-Contour mini-boxes that we have in the home (4) are operating fine. So we are definitely getting a signal. This Contour box has been giving us issues for awhile. Also, I ran DOCSIS WAN (192.168.100.1) and all the numbers seem good (within acceptable)...

  • eminiR2k's avatar
    eminiR2k
    Contributor
    6 years ago

    Too add... I just took one of the mini-boxes and hooked it up to the Contour connections and we have a picture w/sound.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      The mini box work on a lower frequency so it's possible the signal is strong enough for the minibox to work but not the contour because of it needing a stronger signal. Do you notice an amp on the coax connection? We can check from this end to see if the contour boxes are getting a signal just email the full-service address and name to cox.help@cox.com so we can check. = JJ
      • eminiR2k's avatar
        eminiR2k
        Contributor
        6 years ago

        The numbers came back via 192.168.100.1 as satisfactory based on the modem I am using (Cisco DPC3010). That has me thinking that it is the Contour box itself that has died.

        I will though go ahead and submit to cox.help@cox.com to cover all the bases. Thank you.