It's a very old TV. My mom refuses to use a flat screen. It's always she's never touched it and she lives alone. Would you just unplug the TV to reboot (correct)? Otherwise I might get a new box. We are dealing with this multiple times a week. However, when this happens, it only happens on that TV not the other tiny ones she has.
Yes, its one with the large back....I'm at work and can't call Cox but I think I will ask about a new box. My husband doesn't think she will allow me to put a flat screen in there. Thanks for your input. Someone said something about the TV control. We have that at our house to prevent her from mixing things up more. She only has the Cox control at her apartment.