programs don't finish playback on dvr
when playing back recorded shows the recording stops and will not go any farther. They just get stuck. Some shows will switch over to on demand but then we can't ff through commercials. Is this commo...
Forum Discussion
I've rebooted both boxes. Yes this happens to both host and client box.
@Johncat53
We like to take a closer look at this issue when you have a moment please email your full-service address and name to cox.help@cox.com. Also, include a link to this thread.
Jonathan J
Cox Moderator
We like to take a closer look at this issue when you have a moment please email your full-service address and name to cox.help@cox.com. Also, include a link to this thread.
Jonathan J
Cox Moderator
I have just started experiencing this. I thought it was just a bad spot on the DVR but then it happened again on a different show. The first one was The Good Doctor and happened within minutes of the start, the 2nd was Mayans and happened near the end. Maybe a recent update started this? Anyone else having this problem?
When this happens, you can sometimes advance frame by frame until you get past the bad spot. It won't fix your issue, but it could allow you to view the remainder of the episode you're watching.
Tried but it locked up the DVR and now have had this problem on 3 programs, I don't think this is just a DVR problem. On the last lockup tried to reset the DVR by getting Cox to send a reset signal and it says my area is in an outage for all services, so obviously posting this is impossible.
