programs don't finish playback on dvr
when playing back recorded shows the recording stops and will not go any farther. They just get stuck. Some shows will switch over to on demand but then we can't ff through commercials. Is this commo...
Forum Discussion
@Johncat53
I'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. Are you having this issue on all boxes? If just one is it the host or client boxes? Have you tried rebooting the box to see if that helps?
Jonathan J
Cox Moderator
I'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. Are you having this issue on all boxes? If just one is it the host or client boxes? Have you tried rebooting the box to see if that helps?
Jonathan J
Cox Moderator
I've rebooted both boxes. Yes this happens to both host and client box.
- @Johncat53
We like to take a closer look at this issue when you have a moment please email your full-service address and name to cox.help@cox.com. Also, include a link to this thread.
Jonathan J
Cox ModeratorI have just started experiencing this. I thought it was just a bad spot on the DVR but then it happened again on a different show. The first one was The Good Doctor and happened within minutes of the start, the 2nd was Mayans and happened near the end. Maybe a recent update started this? Anyone else having this problem?
When this happens, you can sometimes advance frame by frame until you get past the bad spot. It won't fix your issue, but it could allow you to view the remainder of the episode you're watching.
